HOW DO I ORDER ONLINE?
To purchase a product on our site, simply browse and select an item, click on it for more information and add the item to your shopping basket by selecting ‘Add to cart’. You can see the items you've selected by clicking on ‘Cart’ in the top right corner. To check out, simply select ‘Check Out’ and follow the prompts. You will need your payment details and your billing address to register and complete your purchase.
For assistance contact us at firstname.lastname@example.org
Jeepers Peepers accepts all major credit cars including American express. We also accept Apple Pay and Paypal.
Jeepers Peepers understands that you want to keep all your personal information private and your security is extremely important to us. We have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.
All pages that require you to enter your personal information or payment details on our site are secure.
We respect your privacy and do not provide your personal details to any other third parties.
To pay using Paypal
- Billing Details of Checkout – Select ‘Paypal’
- Select ‘Continue to Checkout’.
- You will be redirected to Paypal where you will be required to login to your account
- Confirm your details
- you will then be redirected back to the Jeepers Peepers site.
- Review your order.
- Select 'Submit Order'.
We do not accept cash, cheques or cash-on-delivery (C.O.D.). You will be debited when you have completed Check Out.
WHERE'S MY CONFIRMATION EMAIL?
If you have not received an order confirmation email within a few minutes of successfully placing your order then unfortunately there has been a technical hitch. Most common issues are incorrect email address or the email has gone to your ‘junk/spam’ mail. Please check your ‘junk mail’ folder. All confirmation emails are sent from email@example.com
If you still cannot find the email, please contact us providing your name and order number and we will confirm the status of your order.
HOW DO I USE A PROMOTIONAL CODE?
The Promotional Code is entered in the ‘Discount Code’ box at Checkout.
Please note, Promotional codes can be used once only and cannot be combined with any other discount or promotional offer.
WHAT IF MY CREDIT CARD SHOWS MULTIPLE CHARGES?
We are restricted from charging your credit card more than one time. However, if you see multiple charges on your credit card then there has been a technical error originating from the bank or merchant services provider. Please contact us if you have any queries.
WHAT IF I AM ORDERING AND THERE IS AN ERROR IN THE CHECKOUT?
If you have any technical issues whilst using www.jeeperspeepers.co.uk, please contact us
WHAT HAPPENS IF SOMETHING ARRIVES DAMAGED OR DEFECTIVE?
Please contact us within 7 days to report the issue. Following inspection of the returned item, Jeepers Peepers will either replace or refund the time at our discretion.
WHAT HAPPENS IF AN ITEM IS MISSING FROM MY ORDER?
Please contact us as soon as you have received the order.
WHAT HAPPENS IF I RECEIVE AN INCORRECT ITEM?
Please contact us immediately and we will arrange for the correct item to be sent to you. We will also reimburse you for cost of return postage of the incorrect item.
CAN YOU DELIVER TO MY WORK ADDRESS?
Yes, we can deliver to your place of work. Please ensure to include the Business Name with your shipping address, to help the delivery driver find you.
CAN I SHIP TO MULTIPLE ADDRESSES?
No, we are not able to provide split shipments. You will need to create multiple orders if you wish to send to multiple destinations.
WHAT IS YOUR RETURNS POLICY?
For further information please see Returns.
WILL MY SUNGLASSES COME WITH A CASE ?
The sunglasses case differs for each style.
HOW SHOULD I CARE FOR MY PRODUCTS?
To fully enjoy your new products, make sure you read the label on the item and follow the care instructions.
HOW DO I FIND AN ITEM?
Use our online search tool to locate the product. Simply enter all or part of the product name in the search field from the menu bar and hit search. If an item you saw is no longer available, send us an e-mail at firstname.lastname@example.org and we'll see what magic we can work!